Pre-departure cancellation and change

The Worry Free Vacation Security Plan allows you to cancel or change your Signature holiday arrangements up to 3 hours prior to the time of your scheduled departure from your point of origin for any reason, except for no shows or “denied boarding”, on the day of departure. This PRE-DEPARTURE CANCELLATION & CHANGE clause cannot be used once you have departed from Canada. This product must be purchased at the time of booking. Name changes are not permitted. Only one change permitting a price differential is allowed. You must pay the difference if the price is higher and there is no refund if the price is lower. The cost for the plan is non-refundable. Subject to certain conditions, receive a 100% refund if you do cancel your trip. Please note that some or all of your refund may be paid in Signature future travel vouchers depending on when you cancel. For our Signature Flex customers, all of your refund will be paid in Signature future travel vouchers regardless of when you cancel. The cancellation coverage on Signature Flex vacation packages includes 100% of hotel and transfer costs, and up to $1,000 of the airfare cost per person.

The amount that is defined as the “non-refundable portion” under our cancellation terms will be refunded to you in Signature future travel vouchers. Please refer to the Schedule of Change and Cancellation Fees chart located on our website (link). This plan cannot be used to cancel or change your holiday plan to take advantage of a price reduction.

PLEASE NOTE, if the number of individuals occupying a room decreases, the remaining travellers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate.

Signature Vacations’ Travel Vouchers may be used like cash when purchasing a Signature Vacation, are valid for one year, are non-refundable and non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. The Signature Vacations’ Pre-Departure Cancellation & Change Fee Waiver is not applicable for: groups of 12 or more people; non-refundable scheduled airline tickets or fees and non-refundable or non-transferable hotel promotions.

CLAIM PROCEDURE

To make a change to your existing booking or to cancel your vacation prior to departure, CONTACT YOUR TRAVEL AGENT who will notify Signature Vacations. However, if you are requesting a cancellation outside regular business hours, and therefore cannot contact your travel agent, or if you booked online on www.signaturevacations.com, please call 1-800-830-1111.
The Pre-Departure Cancellation & Change Fee Waiver Benefits of this coverage are provided by Signature Vacations.

SCHEDULE OF CHANGE FEES
CHANGE FEES*
Product Deposit per person Type of Change When the Change is Made Change Fees*
Any package holiday or
hotel only reservation
$250 Name Correction 45 days or more before departure $50 per file
44-21 days prior to departure $100 per person
20 days or less before departure Full cancellation charges
Change of hotel or room
category
21 days or more before
departure
$100 per person**
20 days or less before
departure
Full cancellation charges
Change of departure date 21 days or more before departure $100 per person**
20 days or less before
departure
Full cancellation charges
Air Only Charter Flights $250 Any change 45 days or more before
departure
$50 per file
44 days until after
departure
Full cancellation charges
Domestic & Florida air only scheduled flights Full payment at time of booking Any change 45 days or more before
departure
$50 per file
44 days until after
departure
Full cancellation charges
SCHEDULE OF CANCELLATION FEES
CANCELLATION FEES PER PERSON*
When Cancellation is Made Cancellation Fees*
45 days or more before departure $250
44-21 days before departure 50% of total price (including taxes)
20 days until after departure 100% of total price (including taxes)
45 days or more before departure $250
44-31 days before departure 30% of total price
30-15 days before departure 60% of total price
14 days until after departure 100% of total price
45 days or more before departure $250
44 days until after departure 100% of total price

*Deposit requirements, change & cancellation fees can vary for peak departure dates. Full payment for all products is due at least 45 days before departure, or immediately if booked with 45 days of departure.

**If a change involves a difference in the holiday price, the passenger will pay the higher between the original booking price and the revised booking price, plus any additional tourist card fees if applicable. No refunds are issued for changes that result in a lower holiday price. A name change is treated as a cancellation. Please note that all departure taxes and travel related fees are non-refundable.