Moon Palace Cancun

Carretera Cancun-Chetumal KM 340 Quintana Roo, Riviera Maya, Mexico, 77500
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• Restaurants for families or romance with casual to elegant dress codes
• Children can stay entertained at the state-of-the-art kids' club
• Nightlife offers chic nightclub options or pubs and bars with cool atmosphere

Overlooking the Caribbean Sea on a stretch of the Yucatan Peninsula sits the Moon Palace Cancun– a fun, yet elegant all-inclusive retreat in stunning Cancun. With a wide array of on-site restaurants, guests can literally eat at a different establishment each day, including the Brazilian Steakhouse which serves up savoury, grilled favourites along with refreshing Caipirinhas. To stay active, younger guests will enjoy the Playroom – a state-of-art kids' club with an Xbox room, arcade zone, pirate ship and even a mini-soccer field. When night falls, kick things up a notch at the chic Noir nightclub where guests can enjoy drinks and music in style until the early hours of the morning. The resort also offers an ideal location for venturing into some of Mexico’s most fascinating attractions. With its rich history, you can explore ancient Mayan ruins, learn about local customs and get up close to plants and animals.

Rated A+ by our guests for:
  • Accommodations
  • Pool
  • Dining
  • Service
  • Facilities
FREE Wi-Fi throughout resort

Location

  • Beachfront

Address

  • Carretera Cancun-Chetumal KM 340 Quintana Roo, Riviera Maya, Mexico, 77500

Property Amenities of Moon Palace Cancun

  • 2404 Room(s)
  • 8 Pool(s)
  • Medical services ($)
  • Beauty salon ($)
  • Air-conditioned fitness facilities
  • Spa ($)
  • Conference facilities ($)

Dining/Entertainment at Moon Palace Cancun

  • 15 Restaurant(s)
  • 17 Bar(s)

Room amenities at Moon Palace Cancun

Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Gardenview
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobes
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • CHI professional hair dryer / flat iron
  • Alarm clock
  • Iron & Ironing board
  • Turndown service
  • iPad docking station
  • CHI hair products

Other room categories available

  • Superior Deluxe Gardenview
  • Superior Deluxe Oceanview
  • Superior Deluxe Oceanfront
  • Concierge Level
  • Family Deluxe
  • Deluxe Resortview Golf
  • Superior Deluxe Gardenview Golf

All Inclusive

• All meals and drinks
• All drinks (domestic beer & cocktails, select international brands, international wine with meals)
• 24-hour room service
• Daily activities
• Nightly entertainment
• Non-motorized water sports

Concierge Level Inclusions

  • • 1 King size bed
    • Upgrade liquor liquor dispenser
    • Mini-bar with soft drinks, juices, bottled water, and international beer (Heineken & Coors Light)
    • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more
    • DVD player
    • iPod dock / Clock radio
    • L'Occitane bath amenities
    • Comfortable slippers
    • Pillow menu
    • Professional hair dryer and Chi products
    • Beach bag
    • Aromatherapy menu
    • Espresso/American coffee
    • Room service menu
    • Turn down
    • Petit fours nightly
    • Purified water
    • Electronic safe
    • Individually controlled air conditioning
    • Bathroom with double Jacuzzi
    • Wireless Internet
    • Balcony with double bed /2 chairs and 1 table
    • All rooms are non-smoking

Crown Collection Inclusions

  • • Welcome cocktail, cold towel service upon arrival
    • Dedicated concierge desk or telephone service
    • Late check-out upon request and based on availability
    • Nightly turn-down service
    • Bottle of wine in room upon arrival
    • Use of bathrobes and slippers during stay
    • Free safety deposit box
    • Mini bar in room stocked daily
    • Premium bath amenities
    • Liquor dispenser in room featuring (rum, vodka, whiskey and tequila)
    • Coffee/tea maker in room restocked daily
    • Unlimited a la carte dining (reservation not required)
    • 24 hour room service
    • Complimentary wireless high speed internet connection in rooms
    • Unlimited long distance phone calls from the room to Canada & Continental US
    • $1,500 resort credit per room per stay. (5-8 nights stay) restrictions apply

Room Category: Family Deluxe

  • • 2 connecting Superior Deluxe Gardenview rooms (one room with a king bed and connecting rooms with 2 double beds)
    • Welcome amenities for family
    • Xbox 360/DVD player in room
    • Selection of Xbox Games (upon request)
    • Selection of DVD's (upon request)
    • Smart TV with YouTube, vTuner and Weather Channel
    • Fun in the Sun Bucket Kit
    • Kid’s special room service menu
    • Mini-bar stocked with kid-friendly drinks and snacks
    • Mini bathrobes & slippers
    • In-room family guide with activities schedule
    • L’Oreal bath product
    • Arcade
    • Wireless Internet
    • 24 hour room service
    • Turn-down service
    • Lagoon view
    • Non-smoking rooms

Entertainment ($)

  • BSB | Backstreet Boys Live at Moon Palace Cancun!
    When: December 29th, 2017
    Join us for an evening with the Backstreet Boys. The best-selling boy band in history is taking over Moon Palace Arena in Cancun.
    “Backstreet Boys: Larger Than Life”, the Backstreet Boys will perform for 7,000 fans their top smash hits including, “Quit Playing Games (with My Heart),” “As Long As You Love Me,” Everybody (Backstreet’s Back)” and “All I Have To Give." Expect an evening of pure pop magic.

    How to buy tickets: Tickets may be purchased upon arrival at Palace Vacation Planners desks on property or prior arrival by contacting PVP Telemarketing at the following e-mail: toursinfo@palaceresorts.com.
    Transportation is available at an additional cost from participating resorts. Certain restrictions may apply. Promotion is subject to change without notice.

    The Illusionists 2.0 | The Next Generation of Magic!
    When: December 22nd to January 3rd, 2018
    The biggest selling magic show in Broadway history is coming to Moon Palace Arena.
    Having shattered box office records around the world, The Illusionists – Live From Broadway™ is now coming to captivate Cancun. This mind-blowing spectacular showcases the jaw-dropping talents of seven of the most incredible illusionists on earth. Full of hilarious magic tricks, death-defying stunts and acts of breathtaking wonder, The Illusionists – Live From Broadway™ will dazzle audiences of all ages.

    How to buy tickets: Tickets may be purchased upon arrival at Palace Vacation Planners desks on property or prior arrival by contacting PVP Telemarketing at the following e-mail: toursinfo@palaceresorts.com.
    Transportation is available at an additional cost from participating resorts. Certain restrictions may apply. Promotion is subject to change without notice.

Beach

  • Suitable for swimming
  • Beach chairs
  • Beach towels
  • Palapas/sun shelters available
  • Restrooms on beach
  • Lifeguard on duty
  • Warning flags posted

Business Services

  • Business centre ($)
  • Photocopier ($)
  • Printer ($)

Children

  • Playroom Ages 4-12
    • Children under 4 years old, must be accompanied by an adult.
    • Playroom is not a personalized baby sitting service.
    Fully-equipped arcade room, various game rooms, movie theatre with concessions, beauty salon, dollhouse, and mini catwalk for girls.
  • Playground
  • Sandcastle building
  • Hand crafts
  • Mini golf
  • Tennis
  • Karaoke
  • Disco party
  • Cookie baking
  • Drawing/Painting
  • Wired teens lounge

Children's Pool

  • 1 Kids pool including a kids splash zone water park

Golf

  • Mini Putt
  • 27 hole golf course ($) Jack Nicklaus Signature golf course

Group, Meeting, and Conference Facilities

  • Catering available ($)
  • Audio/Visual equipment ($)
  • Conference facilities ($)

Health and Safety

  • 24-hour security guard
  • Medical services ($) 2 doctors on site

Hotel Lobby

  • Concierge desk
  • 24-hour front desk
  • ATM Machine ($)
  • Express check-In
  • Express check-out
  • Porter/Bellhop
  • Wake-up service

Miscellaneous Resort Amenities/Service

  • Exterior corridors
  • Billingual staff
  • Complimentary resort shuttle bus goes from lobby to lobby, spa and golf course
  • No pets allowed
  • Nightclub Noir

Parking

  • Self parking
  • Valet

Shops and Services

  • Attraction/Tour desk ($)
  • Car rental desk ($)
  • Clothing store ($)
  • Gift shop ($)
  • Jewelry shop ($)
  • Photography store ($)
  • Shops ($)
  • Laundry & Dry Cleaning services ($)
  • Travel agency ($)
  • Taxi available 24-hours ($)
  • Ice machines
  • Currency exchange ($)

Spa

  • Aromatherapy ($)
  • Couples treatments ($)
  • Jacuzzi/Hot tub
  • Sauna
  • Steam room
  • Spa ($) Hours of Operation 09:00-19:00
  • Lockers ($)
  • Showers
  • Double Jacuzzi
  • Hydrotherapy ($)

Sports Activities Offered by Hotel

  • Basketball
  • Beach volleyball court
  • Bicycles
  • Bocce ball
  • Horseshoes
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Yoga
  • Pilates
  • Beach soccer
  • Giant outdoor chess

Swimming Pools

  • Outdoor pool(s)
  • Jacuzzis
  • Lounge chairs
  • 1 Free-form
  • Connecting pools

Tennis

  • Tennis courts

Water Sports Offered by Hotel

  • Pool volleyball
  • Water basketball
  • Aqua aerobics

Wellness

  • Beauty salon ($)
  • Air-conditioned fitness facilities
  • Pilates classes
  • Treadmills
  • Yoga
  • Tai Chi

Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Gardenview
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobes
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • CHI professional hair dryer / flat iron
  • Alarm clock
  • Iron & Ironing board
  • Turndown service
  • iPad docking station
  • CHI hair products

Superior Deluxe Gardenview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Gardenview
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobes
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Turndown service
  • iPod docking station
  • CHI hair products

Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Oceanview
  • Bathrobes
  • Slippers
  • Mini-bar (stocked with soft drinks, beer and water)
  • Private balcony

Superior Deluxe Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Oceanview
  • 1 King or 2 double beds
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobes
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Turndown service
  • iPod docking station
  • CHI hair products

Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Marble bathroom
  • Glass enclosed shower
  • Private balcony
  • Double whirlpool tub
  • 1 King bed
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobes
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Oceanview
  • Please have a look under Extra Features for the Concierge Level inclusions (Adults only - no children are allowed)

Family Deluxe

  • Maximum Number of Adults 4
  • Maximum Number of Children 5
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Occupancy 1
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Satellite LCD TV
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individually controlled air-conditioning
  • Glass enclosed shower
  • Double whirlpool tub
  • iPod docking station
  • Marble bathroom
  • Private balcony
  • 1 King or 2 double beds
  • Direct dial telephone
  • Coffee maker
  • Alarm clock
  • Bathrobes and slippers
  • Turndown service
  • Iron & Ironing board
  • Please have a look under Extra Features for further inclusions for Family Deluxe category
  • Connecting rooms

Deluxe Resortview Golf

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Please have a look under Bonus Features for the Golf inclusions
  • Gardenview
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobes
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • CHI professional hair dryer / flat iron
  • Alarm clock
  • Iron & Ironing board
  • Turndown service
  • iPad docking station
  • CHI hair products

Superior Deluxe Gardenview Golf

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Please have a look under Bonus Features for the Golf inclusions
  • Gardenview
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobes
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Turndown service
  • iPod docking station
  • CHI hair products

FlowRider Double Wave Simulator

  • Guests can ride a wave in Cancun at Moon Palace Cancun, which will be the first property in Mexico to offer the wildly popular FlowRider Double. The new wave simulator is the latest addition to the brand's unique package of offerings and growing family amenities. Created by Waveloch, the FlowRider Double creates two lanes of perfect, endless waves over a riding surface, offering hours of surfing excitement for all ages. While kids body board on the new FlowRider, more advanced and adventurous guests can use the standup "flowboards." Guests can apply the brand's popular resort credit toward a ride on this action-packed adventure.

Stay at 1, Play at 6

  • • Guest staying at the Moon Palace Cancun, will receive exchange privileges for full use of all the facilities at other Palace Resorts including Sun Palace, Beach Palace, Playacar Palace, Cozumel Palace and Isla Mujeres Palace.
    • Guests travelling with children, please note the children do not have access to the 'Adult's only' properties.

    Note: Transportation between the properties is not included.

Honeymoon Bonus

  • • Bottle of sparkling wine
    • A mini cake
    • Honeymoon dinner at select restaurants
    • 2 T-shirts
    • Breakfast in bed (upon request)
    • Guaranteed turn down service
    • Honeymooner’s desk access
    • Late check out until 18:00 (upon request and subject to availability).

    Please note: 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year. Please remark bookings with HONEYMOONERS. Guests will be directed to the Honeymoon Desk for the proper arrangements.

Unlimited Golf instead of Resort Credit

  • Guests booked in the below room categories forfeit the Resort Credit to receive unlimited rounds of golf for all adults in the room:
    • Deluxe Resortview Golf
    • Superior Deluxe Gardenview Golf

    Travel Window: applicable for travel up to October 31, 2018

    - Includes access to the Moon Spa & Golf Club
    - Unlimited rounds of golf
    - Transportation to and from the course
    - Golf balls for practice
    - Cart beverage and snacks

    Terms & Conditions:
    - Minimum 3 nights required
    - There is a shared cart fee ($) paid locally per person, per round.
    - Promo is not valid with complimentary, compensatory, or discounted stays
    - The use of Unlimited Golf must be requested at the time of booking and the correct room category must be selected
    - All adults sharing the same room must all opt for the Unlimited Golf Instead of Resort Credit promotion
    - Tee times can be reserved in advance at teetimes@palaceresorts.com
    - Not applicable to MICE groups
    - This offer is combinable to all promotions except the Resort Credit promo

    Unused golf rounds due to weather conditions are non-refundable. No rain checks will be provided. UGP applies to guest paying the adult rate. Children 13-17 must be booked as adults to receive the UGP. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by telephone (office hours 07:00- 20:00 Central) at +52 998 193-2010 ext. 8760. Tee times are subject to space & availability.

    Notes: Additional charges may apply and must be booked and paid locally.

Child Policy

  • Children rates only apply if child is 4-17 years old and shares the room with 2 or more guests paying the adult rate. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.

$1500 Resort Credit

  • Book a vacation at Palace Resorts, you earn up to $1500 US Dollars.
    Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.
    Travel Window: Nov 1/17 - Oct 31/18

    Stay Longer, Get More Cash
    Nights and US$ Cash Value : 3 nights =$500, 4 nights = $750, 5–8 nights = $1,500 , 9–11 nights = $2,000 and 12+ nights =$2,500

    Resort Credits may be applied as follows:
    • Chichen Itza Tour $160
    • Isla Mujeres Tour $89+
    • Tulum Express $89
    • Dolphin Ultimate Gold $149+
    • Paradise Adventure (without transportation) $90+
    • Zip Line (without transportation) $90
    • Valladolid Colonial $110
    • Jungle Tour & Aquatwister (without transportation) $140+
    • Flyboard® (without transportation) $199
    • Ventura Park Entrance (with boat transportation) $89
    • Sea Breacher (without transportation) $219
    • Day Pass at The Grand $200
    • Night Pass at The Grand $150
    • Bowling at The Grand $50
    • Greens Fee at Moon Palace Golf Club $262
    • Golf Academy at Moon Palace $262
    • Greens Fee at Riviera Cancun Golf Club $220
    • Green Fee at Grand Coral Golf Club $299

    • Spa / Beauty Salon: 3nt up to $100 | 4nts up to $150 | 5-8nts up to $300 | 9-11nts up to $400 | 12+nts up to $500
    • Golf, Scuba, Tours, Dolphin Swim, Vacation Memories, Long Distance Phone Calls, Special Dinners: 3nt up to $500 | 4nts up to $750 | 5-8nts up to $1500 | 9-11nts up to $2000 | 12+nts up to $2500
    • Wedding Inspiration Package: 3nt up to $500 | 4nts up to $750 | 5-8nts up to $1500 | 9-11nts up to $1500 | 12+nts up to $1500

    Terms & Conditions:
    Amounts shown are the maximum Resort Credit that can be applied toward each product/service, accumulating to US $2,500 per room/stay (12+ nights); US $2,000 (9-11 night stay); US $1,500 (5-8 night stay); US $750 (4 night stay); US $500 (3 night stay). Reservations for services and amenities must be requested at the resort upon arrival and are subject to availability. Resort Credit is cash on your hotel account and cannot be reimbursed in cash. All used Resort Credit amount is subject to a 16% operational fee. Promotion does not apply to Famtrips, travel agent or employee rates, complimentary, incentive or compensatory stays. Not combinable with any other unused credit. Unused credit cannot be reimbursed in cash, is valid for up to 1 year from the check out date, is transferable once to one guest, and does not apply towards spa treatments. International Calling: Can be used to pay for international calls. 16% tax will apply to all international calls and must be paid at checkout. Golf: Valid toward rounds of golf at regular price, lessons at the Moon Palace Golf Academy in Mexico, but not toward club/shoe rental, purchase of other products. Resort Credit may be applied towards greens fee at Riviera Cancun golf course.
    * Scuba Diving: In order to redeem the scuba diving portion of the Resort Credit at Cozumel Palace and Isla Mujeres Palace, guests must be certified divers. For non-certified divers, they must receive their certification. Certification process may take three or four days. For Isla Mujeres Palace the maximum amount for diving (1-tank) or Discover Scuba Diving is US $300 for a stay of 5–8 nights and US $150 for stays of 3 or 4 nights. The remaining balance of the Welcome Back Card will not be valid towards Scuba Diving at Isla Mujeres Palace.

    - Transportation: Prices do not include transportation unless otherwise noted.
    - International Calling: Can be used to pay for international calls. 16% tax will apply to all international calls and must be paid at check out.
    - Vacation Memories: Value on Vacation Memories is US $250 regardless of the amount of nights. Applicable service fees can be paid with cash, credit card or other authorized means.
    - Special Dinner (Romantic, Chef's, Wine Tasting): Romantic dinners are for adults and for couples only. Does not apply to parties of more than 2 people. Resort Credit may not be used to purchase romantic dinners at other resorts. The special dinners vary according to the resort you are staying, reservations are required, based on availability and location may change due to inclement weather conditions.
    - Weddings: Does not apply to any other extras or operational services. Credit is only applicable towards wedding inspiration packages with a price value of US $3,000 or higher and must be used in its entirety. If credit is not used towards a wedding package, all other services and amenities must be requested upon arrival.

    For wedding groups please contact Palace group desk at 800.635.1836 or our Weddings Department at weddings@palaceresorts.com. Guests staying at more than one resort will receive the benefits of the promotion depending on length of stay at each one. Unused credits can be valid for up to one year from the check-out date and are transferable once to one guest, and are not combinable with other unused credit transfers. Unused Resort Credit does not apply towards Spa services.

    All Tours, Services and Amenities purchased with Resort Credit must be purchased at full price. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credit is applicable only towards the mentioned tours and only when operated by Palace Vacation Planners. All services require reservation at least 24 hours prior to desired service. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No-shows are charged at full price. Additional restrictions or exclusions may apply at the time of bookings. Tours and services are subject to availability. Services and amenities must be booked/requested upon arrival. Tours vary by destination. Not applicable towards tours provided by other operators. Resort Credit may only be used for the Ultimate Dolphin Swim Experience program and may not be used towards other dolphin programs or with other operators.

El Manglar

Style - Buffet

Cuisine - International

Location - Nizuc Section

Hours of Operation

Breakfast Hours: 06:30-11:30

Lunch Hours: 12:30-16:00

Dinner Hours: 18:00-23:00

• Air conditioning • Themed Nights

Arrecifes

Style - À la carte

Cuisine - Brazilian

Location - Nizuc Section

Hours of Operation

Dinner Hours: 18:00-23:00

• Open air • Casual dress code • Dinner: Brazilian Steakhouse à la carte

Los Caporales

Style - À la carte

Cuisine - Mexican

Location - Nizuc Section

Hours of Operation

Dinner Hours: 18:00-23:00

• Air conditioning • Formal dress code

La Trattoria

Style - À la carte

Cuisine - Italian

Location - Club House

Hours of Operation

Dinner Hours: 18:00-23:00

• Formal dress code • Dinner: Italian à la carte

La Góndola

Style - Buffet

Cuisine - Italian

Location - Sunrise section

Hours of Operation

Breakfast Hours: 07:00-11:30

Dinner Hours: 18:00-23:00

• Air conditioning • Live piano music at dinner • Breakfast: International buffet

MOMO

Style - À la carte

Cuisine - Oriental

Location - Sunrise section

Hours of Operation

Dinner Hours: 18:00-23:00

• Air conditioning • Formal dress code • Teppanyaki grill tables • Sushi bar

Los Tacos

Style - Snack Bar

Cuisine - Mexican

Location - Poolside

Hours of Operation

Breakfast Hours: Open at 11:00

Dinner Hours: Close at 23:00

• À la carte for lunch • À la carte for dinner

Tacos and Mexican “tortas” (sandwiches)

Terraza Lounge Bar

Style - À la carte

Location - Moon Grand

• Dinner • Sushi

Bar Service: 17:00 - 01:00

Café Bistro

Style - Café

• Coffee • Pastries • Ice cream • Desserts • Open 24 hours

Sweet & Coffee

Style - Café

Location - On Site

Hours of Operation

Breakfast Hours: Open at 06:00

Dinner Hours: Closed at 01:00

• Pastries • Desserts • Ice cream • Coffee

Bugambilias

Style - Buffet

Cuisine - Mexican/International

Location - Sunrise section

Hours of Operation

Breakfast Hours: 06:45-11:00

Lunch Hours: 12:30-16:30

Dinner Hours: 18:00-23:00

• Air conditioning • Casual dress code

Palapa Delfines

Style - Buffet

Cuisine - Grill

Location - Poolside

Hours of Operation

Lunch Hours: 11:30-16:00

Dinner Hours: 18:00-23:00

• Open air • Casual dress code • À la carte for lunch • Buffet for dinner

Pizzas and salads

Palapa Pelicanos

Style - Buffet

Cuisine - International

Location - Poolside

Hours of Operation

Lunch Hours: 12:30-16:00

Dinner Hours: 18:00-23:00

• Open air • Casual dress code • Breakfast • Lunch • Dinner

Palapa Fragata

Style - À la carte / Buffet

Cuisine - Seafood/International

Location - Poolside

Hours of Operation

Lunch Hours: 12:00-16:30

Dinner Hours: 18:30-22:30

• Open air • Casual dress code

Lunch is international buffet and dinner is seafood a la carte

Palapa Barracuda

Style - À la carte / Buffet

Cuisine - International/Steak House

Location - Poolside

Hours of Operation

Lunch Hours: 11:30-16:30

Dinner Hours: 18:30-22:30

• Open air • Casual dress code

Lunch is international buffet and dinner is steakhouse a la carte

El Caribeno

Style - À la carte / Buffet

Cuisine - Seafood

Location - Moon Grand

Hours of Operation

Breakfast Hours: 07:00-11:30

Lunch Hours: 12:30-16:00

Dinner Hours: 18:00-23:00

• Breakfast and lunch: International buffet • Dinner: Caribbean à la carte

Lobby Bar - Nizuc

Location - Nizuc Section

Hours of Operation

10:00-01:00

• Lobby bar • Live music

Lobby Bar - Sunrise

Location - Sunrise section

Hours of Operation

10:00-01:00

• Drinks • Live music

Los Columpios

Location - Sunrise section

Hours of Operation

10:00 - 00:30

• Rope-swing seat

Located at Sunrise Pool

Noir Disco

Location - Sunrise section

Hours of Operation

22:00-03:00

Open Tuesday, Thursday, Friday & Saturday

Lounge Bar

Location - Sunrise section

Hours of Operation

18:00 - 23:00

• Drinks

Sky Bar

Location - Sunrise section

Hours of Operation

17:00-00:30

• Adults only

Swim-up Bar 1 - Sunrise

Location - Sunrise section

Swim-up Bar 2 - Sunrise

Location - Sunrise section

Palapa Delfines

Location - Nizuc Section

• Poolside

Palapa Pelicanos

Location - Nizuc Section

• Poolside

El Caribeno

Location - Moon Grand

• Poolside

The Pub

Location - Nizuc Section

Hours of Operation

18:00 - 01:00

• Drinks

Terraza Lounge Bar

Location - Moon Grand

Hours of Operation

18:00 - 01:00

• Drinks

Swim-up Bar 1 - Moon Grand

Location - Moon Grand

Hours of Operation

10:00 - 18:00

• Snacks • Drinks

Swim-up Bar 2 - Moon Grand

Location - Moon Grand

Hours of Operation

10:00 - 18:00

• Drinks • Snacks

Palapa Fragata

Location - Sunrise section

• Poolside

Palapa Barracuda

Location - Sunrise section

• Poolside

Moon Palace Spa & Golf Club

Carretera Cancun-Chetumal Km. 36.5, Cancún, Q. Roo, CP. 77500

Architect - Jack Nicklaus Signature

Date opened - 2002

No of holes - 27

Par - 72

Price range - $

Greens - Paspalum

Fairways - Paspalum

Spikes - Soft only

Yardage - Jun/Lake 7291, Lake/Dune 7289, Dune/Jun 7196

Slope - 144/136/133/149/131

Rating - 37.9/36.4/35.9/39.5/35.8

Complimentary Wedding Package

• Wedding ceremony location
• Chocolate colored ceremony structure with ivory spun fabric and floral appliqué
• Chocolate colored ceremony podium with two floral spheres as table décor
• Bridal bouquet of 20 roses
• Themed boutonniere
• Themed wedding cake
• Silver branches for front of chocolate colored structure
• Minister to perform symbolic or vow-renewal ceremonies
• 30 White Avant-garde chairs
• Sparkling wine during ceremony
• One dinner reservation for up to 30 guests
• $100 USD coupon redeemable for Dream Art packages of $700 USD to $1,999 USD, or a $200 USD coupon redeemable for Dream Art packages of $2,000 USD or more
• Breakfast in bed the morning after the ceremony
• Honeymoon wishes wedding website and bridal registry
• Sound system available for the ceremony
• Complimentary Honeymoon Package
• Services of a wedding coordinator

Minimum of 14 room nights combined are required for this wedding package.

Email - weddings@palaceresorts.com

Caretta

Maximum Capacity - 170

Measurements - 1722 sqft.

• Classroom- Maximum occupancy 90
• Banquet- Maximum occupancy 100
• Theater- Maximum occupancy 170
• Reception- Maximum occupancy 160

Carey

Maximum Capacity - 190

Measurements - 1938 sqft.

• Classroom- Maximum occupancy 110
• Banquet- Maximum occupancy 110
• Theater- Maximum occupancy 190
• Reception- Maximum occupancy 180

Galactic

Maximum Capacity - 2780

Measurements - 26800 sqft.

• Classroom- Maximum occupancy 1640
• Banquet- Maximum occupancy 1800
• Theater- Maximum occupancy 2680
• Reception- Maximum occupancy 2780

Galactic 1

Maximum Capacity - 420

Measurements - 4220 sqft.

• Classroom- Maximum occupancy 240
• Banquet- Maximum occupancy 1800
• Theater- Maximum occupancy 420
• Reception- Maximum occupancy 400

Galactic 2

Maximum Capacity - 420

Measurements - 4220 sqft.

• Classroom- Maximum occupancy 240
• Banquet- Maximum occupancy 250
• Theater- Maximum occupancy 420
• Reception- Maximum occupancy 400

Galactic 3

Maximum Capacity - 260

Measurements - 2690 sqft.

• Classroom- Maximum occupancy 150
• Banquet- Maximum occupancy 150
• Theater- Maximum occupancy 260
• Reception- Maximum occupancy 250

Star 8

Maximum Capacity - 160

Measurements - 1620 sqft.

• Classroom- Maximum occupancy 90
• Banquet- Maximum occupancy 90
• Theater- Maximum occupancy 160
• Reception- Maximum occupancy 150

Tortugas

Maximum Capacity - 590

Measurements - 5738 sqft.

• Classroom- Maximum occupancy 350
• Banquet- Maximum occupancy 380
• Theater- Maximum occupancy 570
• Reception- Maximum occupancy 590

Universal Ballroom

Maximum Capacity - 3600

Measurements - 36000 sqft.

• Classroom- Maximum occupancy 2200
• Banquet- Maximum occupancy 2400
• Theater- Maximum occupancy 3600
• Reception- Maximum occupancy 3420

Universal Breakouts

Maximum Capacity - 5000

Measurements - 55850 sqft.

• Banquet- Maximum occupancy 3760
• Theater- Maximum occupancy 5000
• Reception- Maximum occupancy 5000

Star 2

Maximum Capacity - 160

Measurements - 1620 sqft.

• Classroom- Maximum occupancy 90
• Banquet- Maximum occupancy 90
• Theater- Maximum occupancy 160
• Reception- Maximum occupancy 150

Star 3

Maximum Capacity - 160

Measurements - 2690 sqft.

• Classroom- Maximum occupancy 90
• Banquet- Maximum occupancy 90
• Theater- Maximum occupancy 160
• Reception- Maximum occupancy 150

Star 4

Maximum Capacity - 80

Measurements - 807 sqft.

• Classroom- Maximum occupancy 40
• Banquet- Maximum occupancy 40
• Theater- Maximum occupancy 80
• Reception- Maximum occupancy 70

Star 5

Maximum Capacity - 80

Measurements - 807 sqft.

• Classroom- Maximum occupancy 40
• Banquet- Maximum occupancy 40
• Theater- Maximum occupancy 80
• Reception- Maximum occupancy 70

Star 6

Maximum Capacity - 160

Measurements - 1655 sqft.

• Classroom- Maximum occupancy 90
• Banquet- Maximum occupancy 90
• Theater- Maximum occupancy 160
• Reception- Maximum occupancy 150

Star 7

Maximum Capacity - 160

Measurements - 1620 sqft.

• Classroom- Maximum occupancy 90
• Banquet- Maximum occupancy 90
• Theater- Maximum occupancy 160
• Reception- Maximum occupancy 150

Saturn

Maximum Capacity - 170

Measurements - 1732 sqft.

• Classroom- Maximum occupancy 100
• Banquet- Maximum occupancy 110
• Theater- Maximum occupancy 160
• Reception- Maximum occupancy 170

Saturn 1

Maximum Capacity - 50

Measurements - 556 sqft.

• Classroom- Maximum occupancy 30
• Banquet- Maximum occupancy 30
• Theater- Maximum occupancy 50
• Reception- Maximum occupancy 50

Saturn 2

Maximum Capacity - 50

Measurements - 609 sqft.

• Classroom- Maximum occupancy 30
• Banquet- Maximum occupancy 30
• Theater- Maximum occupancy 50
• Reception- Maximum occupancy 50

Saturn 3

Maximum Capacity - 50

Measurements - 556 sqft.

• Classroom- Maximum occupancy 30
• Banquet- Maximum occupancy 30
• Theater- Maximum occupancy 50
• Reception- Maximum occupancy 50

Star

Maximum Capacity - 1230

Measurements - 11900 sqft.

• Classroom- Maximum occupancy 660
• Banquet- Maximum occupancy 700
• Theater- Maximum occupancy 1190
• Reception- Maximum occupancy 1230

Star 1

Maximum Capacity - 160

Measurements - 1620 sqft.

• Classroom- Maximum occupancy 90
• Banquet- Maximum occupancy 90
• Theater- Maximum occupancy 160
• Reception- Maximum occupancy 150

Laud

Maximum Capacity - 190

Measurements - 1992 sqft.

• Classroom- Maximum occupancy 110
• Banquet- Maximum occupancy 110
• Theater- Maximum occupancy 190
• Reception- Maximum occupancy 180

Mars

Maximum Capacity - 100

Measurements - 1023 sqft.

• Classroom- Maximum occupancy 60
• Banquet- Maximum occupancy 60
• Theater- Maximum occupancy 100
• Reception- Maximum occupancy 100

Mars 1

Maximum Capacity - 30

Measurements - 243 sqft

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 25

Mars 2

Maximum Capacity - 30

Measurements - 243 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 25

Mars 3

Maximum Capacity - 30

Measurements - 243 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 25

Mars 4

Maximum Capacity - 30

Measurements - 243 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 25

Jupiter 1

Maximum Capacity - 30

Measurements - 388 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 30

Jupiter 2

Maximum Capacity - 30

Measurements - 388 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 30

Jupiter 3

Maximum Capacity - 40

Measurements - 425 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 40
• Reception- Maximum occupancy 40

Jupiter 4

Maximum Capacity - 40

Measurements - 425 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 40
• Reception- Maximum occupancy 40

Jupiter 5

Maximum Capacity - 30

Measurements - 366 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 30

Jupiter 6

Maximum Capacity - 30

Measurements - 366 sqft.

• Classroom- Maximum occupancy 20
• Banquet- Maximum occupancy 20
• Theater- Maximum occupancy 30
• Reception- Maximum occupancy 30

Galactic 4

Maximum Capacity - 150

Measurements - 1550 sqft.

• Classroom- Maximum occupancy 80
• Banquet- Maximum occupancy 90
• Theater- Maximum occupancy 150
• Reception- Maximum occupancy 140

Galactic 5

Maximum Capacity - 150

Measurements - 1550 sqft.

Galactic 6

Maximum Capacity - 260

Measurements - 2690 sqft.

• Classroom- Maximum occupancy 150
• Banquet- Maximum occupancy 150
• Theater- Maximum occupancy 260
• Reception- Maximum occupancy 250

Galactic 7

Maximum Capacity - 420

Measurements - 4220 sqft.

• Classroom- Maximum occupancy 240
• Banquet- Maximum occupancy 250
• Theater- Maximum occupancy 420
• Reception- Maximum occupancy 400

Galactic 8

Maximum Capacity - 420

Measurements - 4220 sqft

• Classroom- Maximum occupancy 240
• Banquet- Maximum occupancy 250
• Theater- Maximum occupancy 420
• Reception- Maximum occupancy 400

Jupiter

Maximum Capacity - 250

Measurements - 2400 sqft.

• Classroom- Maximum occupancy 140
• Banquet- Maximum occupancy 160
• Theater- Maximum occupancy 240
• Reception- Maximum occupancy 250

Please be advised effective immediately, the dolphin habitat, located at the Moon Palace, is currently unavailable for guests until further notice. This attraction is managed and operated by the expert team at the Dolphin Discovery Group.
For new reservations at this point, Moon Palace will be offering options to neighbouring dolphin habitats operated by Dolphin Discovery; however, transportation will only be included with some specific packages payable with resort credits (transfers not available with all dolphin options).

Please be advised that the Moon Palace Cancun is currently expanding their Water Park and construction is ongoing. There are water slides available for use which are suitable for ages 4-11. Plus the lazy river, wave pool and the little kids splash zone which are also are fully operational.

Once the extensive project is complete, there will be additional water slides added which will be more suitable for ages 13 - 17. The estimated completion date is January 2018.

The Jack Nicklaus Signature Golf Course at Moon Palace Cancun will be opening on November 1st, 2017, after required maintenance work. However, The Moon Spa and Golf Club renovations have been extended and will be closed until Dec 15th 2017 for ongoing enhancements.

Guests are able to use the Awe Spa at The Grand at Moon Palace Cancun. Guests booking spa services at the Grand will have full access to the resorts amenities without having to purchase a day pass.

Guests can also still use the Resort Credit toward rounds of golf at the Riviera Cancun Golf Course with complimentary transportation or the Grand Coral Golf Course in Playa del Carmen.

Effective for stays starting October 2017, hotels in the municipality of Solidaridad will collect a new environmental sanitation tax. The tax is 20.00 pesos per room per night (approximately $1usd pending exchange rate). It will be payable directly to the hotel upon check in.