Playacar Palace

Fracc.Playacar, Bahia del Espíritu Santo Esquina Quintana Roo, Riviera Maya, Mexico, 77710
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• Privileges at nearby Palace Resorts; Stay at 1, Play at 6
• Playa del Carmen's 5th Avenue is perfect for shopping and exploring
• Gourmet restaurants serve Mexican, Italian, Pan-Asian and international fare

Located on a beachside just minutes from Fifth Avenue’s shops, restaurants and nightclubs, the Playacar Palace in Riviera Maya is an indulgent all-inclusive resort for families and couples. Guests can unwind at a refreshing outdoor pool with a section just for kids' or at the swim-up bar where adults can order tropical cocktails effortlessly. Beach volleyball, rounds of tennis and non-motorized water sports keep active guests moving, while restful types can enjoy peaceful strolls along the stunning white-sand beach. Special perks for newlyweds, like a bottle of sparkling wine and breakfast in bed upon request, make celebratory retreats even more romantic. A range of on-site restaurants serve casual dinners, poolside comfort snacks and gourmet international meals. Guests can also exercise exchange privileges at other nearby Palace Resorts for even more dining options.

Rated A+ by our guests for:
  • Accommodations
  • Beach
  • Pool
  • Dining
  • Service
  • Facilities
FREE Wi-Fi in room
FREE Wi-Fi throughout resort

Location

  • Beachfront
  • Cozumel Ferry

Address

  • Fracc.Playacar, Bahia del Espíritu Santo Esquina Quintana Roo, Riviera Maya, Mexico, 77710

Area

  • Playacar

Property Amenities of Playacar Palace

  • 201 Room(s)
  • 1 Pool(s)
  • Medical centre ($)
  • Spa ($)
  • Conference facilities ($)
  • Children's section in main pool
  • Kids Club

Dining/Entertainment at Playacar Palace

  • 3 Restaurant(s)
  • 4 Bar(s)

Room amenities at Playacar Palace

Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (refreshed daily with sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobes
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Other room categories available

  • Superior Deluxe Partial Oceanview
  • Superior Deluxe Oceanview
  • Superior Deluxe Oceanview Golf

All Inclusive

• 3 meals daily plus snacks
• All drinks (domestic beer & cocktails, select international brands, house wine with meals)
• Daily activities
• Evening entertainment

Concierge Level Inclusions

  • Adults Only room category- no kids allowed in this category
    In addition to the luxurious in-room amenities provided in all Palace guestrooms and suites, our Concierge Level includes:
    • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more (apps on Apple TV require guest subscription)
    • DVD and CD player
    • L’OCCITANE bath amenities
    • Aromatherapy and pillow menu
    • Two 25-minute massages at the Beach/Spa (location varies)
    • Espresso/American coffee maker
    • Alarm clock/radio/iPod dock
    • CHI hair dryer & flat iron
    • 24-hour room service from select restaurant to create a “Special Menu”
    • Nightly Petit Fours with your turndown service
    • Exclusive concierge phone service
    • Early check-in & late check-out (subject to availability)

Crown Collection Inclusions

  • • Welcome cocktail, cold towel service upon arrival
    • Dedicated concierge desk or telephone service
    • Late check-out upon request and based on availability
    • Nightly turn-down service
    • Bottle of wine in room upon arrival
    • Use of bathrobes and slippers during stay
    • Free safety deposit box
    • Mini-bar in room stocked daily
    • Premium bath amenities
    • Liquor dispenser in room featuring (rum, vodka, whiskey and Tequila)
    • Coffee/tea maker in room restocked daily
    • 24 hour room service
    • Unlimited a la carte dining (reservation not required)
    • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
    • Unlimited long distance phone calls from the room to Canada & Continental US
    • $1,500 resort credit per room per stay. (5-8 nights stay) restrictions apply (subject to change, as per terms and conditions of the promotions , passengers are responsible for taxes and applicable fees when redeeming Resort Credit)

    Crown Collection inclusions are applicable to all room categories for travel November 1st, 2017 onward

    *Note: CHI bathroom amenities are subject to change without prior notice. Taxes and service charges apply and all expenses must be paid locally. Restrictions may apply.

Beach

  • Beach chairs
  • Beach towels
  • White sand
  • Waiter service

Children

  • Kids Club Ages 4-12
  • Games Room/Arcade Ages 4-12
  • Babysitting or child care service ($)
  • Mini Olympics
  • Sandcastle building
  • Volleyball
  • Make your own pirate hat
  • Waterballoon fight
  • Picture Frame
  • Movies & Ice cream time
  • Treasure hunts
  • Face painting
  • Talent Shows
  • Painting
  • Video games
  • Piñata Party
  • Puppet Show
  • Play-Doh
  • Colouring time

Children's Pool

  • Children's section in main pool
  • Lifeguard on duty

Golf

  • 27 hole golf course ($) (nearby) (45 minutes away, transportation included)
  • Golf cart ($) (nearby)
  • Caddies ($) (nearby)
  • Pro shop ($) (nearby)

Group, Meeting, and Conference Facilities

  • Catering available ($)
  • Audio/Visual equipment ($)
  • Conference facilities ($)
  • Banquet facilities ($)

Health and Safety

  • Medical centre ($)

Hotel Lobby

  • Concierge desk
  • Currency exchange
  • 24-hour front desk
  • ATM Machine
  • Doorman/Doorwoman
  • Wake-up service
  • Porter/Bellhop
  • Taxi's available 24-hours ($)

Miscellaneous Resort Amenities/Service

  • Multilingual staff
  • No pets allowed

Shops and Services

  • Car rental desk ($)
  • Gift shop ($)
  • Laundry & Dry Cleaning services ($)
  • Travel agency ($)

Spa

  • Facial treatments ($)
  • Massage therapy ($)
  • Spa ($)
  • Beauty salon ($)

Sports Activities Offered by Hotel

  • Board games
  • Chess
  • Dance lessons
  • Volleyball
  • Table games
  • Bike tour

Swimming Pools

  • Fresh water pool(s) Hours of Operation 07:00-19:00
  • Lounge chairs
  • Umbrellas
  • Towel service available

Tennis

  • Tennis courts

Water Sports Offered by Hotel

  • Jet skiing ($) (Offered at Moon Palace)
  • Parasailing ($) (Offered at Moon Palace)
  • Sailing ($) (Offered at Moon Palace)
  • Windsurfing (Offered at Moon Palace)
  • Aqua aerobics (Offered at Moon Palace)
  • Kayaking (Offered at Moon Palace)
  • Scuba diving Demonstrations (Offered at Moon Palace)
  • Paddleboarding tour with snorkel

Wellness

  • Fitness facilities

Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King or 2 double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (refreshed daily with sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobes
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Superior Deluxe Partial Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Partial oceanview
  • 1 King or 2 double beds
  • Balcony (subject to availability)
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • CHI bath amenities
  • Bathrobes
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service

Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Air-conditioning
  • Alarm clock
  • Hair dryer
  • Bathrobes
  • Slippers
  • Coffee maker
  • Satellite TV
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (refreshed daily with sodas, bottled water, juices & international/domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron

Superior Deluxe Oceanview Golf

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Please have a look under the Bonus Features for the Golf Room inclusions
  • Air-conditioning
  • Alarm clock
  • Hair dryer
  • Bathrobes
  • Slippers
  • Coffee maker
  • Satellite TV
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (refreshed daily with sodas, bottled water, juices & international/domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron
  • Oceanview

Stay at 1, Play at 6

  • • Guest staying at the Playacar Palace, will receive exchange privileges for full use of all the facilities at other Palace Resorts including Moon Palace Cancun, Beach Palace, Sun Palace, Cozumel Palace and Isla Mujeres Palace.
    • Guests traveling with children, please note the children do not have access to the 'Adult's only' properties.

    Note: Transportation between the properties is not included

Honeymoon Bonus

  • Honeymooners will receive:
    • A complimentary bottle of sparkling wine
    • A mini cake
    • Honeymoon dinner at select restaurants
    • 2 T-shirts
    • Breakfast in bed (upon request)
    • Guaranteed turn down service
    • Honeymooner’s desk
    • Late check out until 6:00 p.m. (upon request and subject to availability).

    Please note: 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year.

    Please request at the time of booking.

Child Policy

  • • Children 0-3 years stay free.
    • Children 4-12 years and Teens 13-17 years pay special rates.
    Child rate applies when sharing the room with a minimum of 2 adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.

Unlimited Golf instead of Resort Credit

  • Guests booked in the below room categories, can forfeit the Resort Credit to receive unlimited rounds of golf for all adults in the room:

    Deluxe Resortview Golf
    Crown Collection Deluxe Resortview Golf
    Superior Deluxe Oceanview Golf
    Crown Collection Superior Deluxe Oceanview Golf
    Concierge Level Golf
    Crown Collection Concierge Level Golf

    • Includes access to the Moon Spa & Golf Club
    • Unlimited rounds of golf
    • Transportation to and from the course
    • Golf balls for practice
    • Cart beverages & snacks

    Terms & Conditions:
    - Minimum 3 nights required
    - There is a shared cart fee per person / per round ($). Fees are subject to change.
    - Promo is not valid with complimentary, compensatory, or discounted stays.
    - The use of Unlimited Golf must be requested at the time of booking and the correct room category must be selected.
    - All adults sharing the same room must all opt for the Unlimited Golf Instead of Resort Credit promotion.
    - Not applicable to children unless they are booked as adults.
    - Tee times can be reserved in advance at teetimes@palaceresorts.com.
    - Not applicable to MICE groups.
    - This offer is combinable to all promotions except the Resort Credit promo

    Unused golf rounds due to weather conditions are non-refundable. No rain checks will be provided. UGP applies to guest paying the adult rate. Children 13-17 must be booked as adults to receive the UGP. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by telephone (office hours 07:00- 20:00 Central) at +52 998 193-2010 ext. 8760. Tee times are subject to space & availability.

    Notes: Additional charges may apply and must be booked and paid locally.

Resort Credit

  • Book a vacation at Palace Resorts, you earn up to $1500 US Dollars. Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.

    Stay longer, get more cash
    Nights and US$ Cash Value : 3 nights =$500, 4 nights = $750, 5–8 nights = $1,500 , 9–11 nights = $2,000 and 12+ nights =$2,500

    Here's a quick guide to the maximum credit you can spend on each activity, based on how long your stay is:

    Spa/ Beauty Salon†
    Stay this many nights: 3 nights and use up to $100, 4 nights and use up to $150 , 5–8 nights and use up to $300, 9 –11 nights and use up to $400 and 12+nights and use up to $500

    Golf, Scuba*, Tours, Dolphin Swim, Romantic Dinners, Long Distance Phone Calls:
    Stay this many nights : 3 nights and use up to $500 , 4 nights and use up to $750, 5 – 8 nights and use up to $1,500, 9 –11 nights and use up to $2,000 and 12+ nights and use up to $2,500

    Vacation Memories**
    Value on Vacation Memories is US $250 regardless of the amount of nights. Applicable service fees can be paid with cash, credit card or other authorized means.

    Wedding Inspiration Package:
    Stay this many nights: 3 nights and use up to $500, 4 nights and use up to $750, 5 – 8 nights and use up to $1,500 , 9 –11 nights and use up to $1,500 and 12+nights and use up to $1,500

    Chichen Itza Tour $170
    Isla Mujeres Tour $99+
    Tulum Express $89
    Paradise Adventure (without transportation) $90+
    Cozumel Total Tour (without ferry tickets) $120
    Dolphin Ultimate Gold (without transportation) $149+
    Flyboard® $199
    Day Pass at The Grand $200
    Night Pass at The Grand $150
    Green Fee at Moon Palace Golf Club $262
    Golf Academy at Moon Palace $262
    Green Fee at Riviera Cancun Golf Club $220
    Green Fee at Grand Coral Golf Club $299
    Alkimia $200

    Terms and conditions
    Promotion valid for all markets. Resort Credit is in USD and can be used towards select tours, golf, spa/beauty salon services, romantic dinners, diving packages, Vacation Memories photo packages, and Palace Resorts Wedding Collection. Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused.

    Guests are entitled to up to $2,500 Resort Credit (12 nights or more); $2,000 Resort Credit (9-11 night stay); $1,500 Resort Credit, $750 Resort Credit or $500 Resort Credit based on length of stay.

    For wedding groups please contact Palace group desk at 800.635.1836 or our Weddings Department at weddings@palaceresorts.com. Guests staying at more than one resort will receive the benefits of the promotion depending on length of stay at each one. Unused credits can be valid for up to one year from the check-out date and are transferable once to one guest, and are not combinable with other unused credit transfers. Unused Resort Credit does not apply towards Spa services.

    All Tours, Services and Amenities purchased with Resort Credit must be purchased at full price. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credit is applicable only towards the mentioned tours and only when operated by Palace Vacation Planners. All services require reservation at least 24 hours prior to desired service. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No-shows are charged at full price. Additional restrictions or exclusions may apply at the time of bookings. Tours and services are subject to availability. Services and amenities must be booked/ requested upon arrival. Tours vary by destination. Not applicable towards tours provided by other operators. Resort Credit may only be used for the Ultimate Dolphin Swim Experience program and may not be used towards other dolphin programs or with other operators.

    † Spa/ Beauty Salon: You can’t use your remaining credit on spa experiences. Not combinable with another unused credit transfer.

    Weddings: Resort Credit does not apply to any other extras or optional services. Resort Credit is only applicable towards wedding collections with a price value of $3,000 or higher and must be used in its entirety. If Resort Credit is not used towards a wedding package, all other services and amenities must be requested upon arrival.

    Romantic Dinner: Romantic dinners are for adults and for couples only. Does not apply to parties of more than 2 people. Resort Credit may not be used to purchase romantic dinners at other resorts.

    *Scuba Diving: The maximum amount that can be applied to scuba depends on the length of stay. Beginners and non-certified divers can opt for Discover Scuba Diving. For Isla Mujeres Palace the maximum amount for diving (1-tank) or Discover Scuba diving is $ 300 for a stay of 5-8 nights and $ 150 for stays of 3 or 4 nights.

    **Vacation Memories/Resort Credit Shop: Applicable taxes and fees can be paid with cash, credit card or other authorized means, and are subject to changes based on local VAT.

    Golf: Resort Credit is applicable for golf rounds at regular price. Golf rounds include early fee, green fee, twilight fee, and junior fee and exclude all other fees. Resort Credit can also be used towards lessons at the Moon Palace Golf Academy in Mexico. Resort Credit cannot be used towards clubs or shoe rental or purchase of other products.

    Note: When using Resort Credit for Vacation Memories, Resort Credit Shop, and other products and services offered as part of this promotion, service taxes and fees will apply. These taxes and fees can be paid with cash, credit card or other authorized means.

    Services and rates are subject to change without prior notice.

    Guests must choose their preference of either the '$1500 Resort Credit' or 'Unlimited Golf Instead of Resort Credit' at time of booking. For guest who wish to select the Unlimited Golf instead of the Resort Credit, the applicable room category must be booked.

Cafe del Mar

Style - Buffet

Cuisine - International

Location - Main building

Hours of Operation

Breakfast Hours: 06:30-11:00

Lunch Hours: 12:30-16:30

Dinner Hours: 18:00-23:00

• Air conditioning • Indoor dining

Terrazza

Style - À la carte

Cuisine - Italian

Location - Main building

Hours of Operation

Dinner Hours: 18:00-23:00

• Air conditioning • Indoor dining • Casual Elegance dress code: Long pants, collared shirts & shoes required

Mo-Mo-No-Ha-Na

Style - À la carte

Cuisine - Asian

Location - Central lobby

Hours of Operation

Dinner Hours: 18:00-22:30

• Air conditioning • Indoor dining • Reservations required for Teppanyaki Tables (Japanese Style Grill)

Cielo Bar

Location - Lobby bar

Hours of Operation

10:00-01:00

Aquabar

Location - Adjacent to pool area

Hours of Operation

10:00-22:30

• Swim-up bar • Snacks available from 11:00 to 18:00

Dinner: Gourmet pizzas (18:00-21:30)

Luna Lounge

Location - Lounge bar

Hours of Operation

18:00-01:00

• Air conditioned • Lounge bar • Appetizers

Wet Bar

Location - Pool

Hours of Operation

10:00-18:00

• Swim-up bar

Chocolate Wrap

Cost - $

Duration - 80 mins

Sea Weed Wrap

Cost - $

Duration - 50 mins

Chaya Sun Soothing Wrap

Cost - $

Duration - 50 mins

Body Scrub

Cost - $

Duration - 50 mins

Marine Bath & Scrub

Cost - $

Duration - 50 mins

Holisitic Massage

Cost - $

Duration - 50 mins

Integral Package (only for couples) in Golden Cabin with own Jacuzzi & Sauna

Cost - $

Duration - 25 mins Back Massage/25 mins Refreshing Facial/90 mins total in Cabin

Renovate Package (only Individual basis)

Cost - $

Duration - 50 mins Holistic Massage/80 mins Inhibit Facial

Spa Bar Scrub

Cost - $

Duration - 25 mins

Spa Bar Back massage

Cost - $

Duration - 25 mins

Spa Bar Face

Cost - $

Duration - 25 mins

Spa Bar Hair

Cost - $

Duration - 25 mins

Spa Foot & Legs

Cost - $

Duration - 25 mins

Romantic Package (only for couples) in Golden Cabin with own Jacuzzi & Sauna

Cost - $

Duration - 50 mins Romantic Massage / 90 mins total in Cabin

Stabilizing Facial

Cost - $

Duration - 80 mins

Ceutical Facial

Cost - $

Duration - 50 mins

Deep Tissue Back Massage

Cost - $

Duration - 50 mins

Deep Tissue Massage

Cost - $

Duration - 50 mins

Inhibit Facial

Cost - $

Duration - 80 mins

Diamond White Facial

Cost - $

Duration - 80 mins

Citrus Massage

Cost - $

Duration - 50 mins

Aromatherapeutic Massage

Cost - $

Duration - 80 mins

Samunprai Thai Herbal Massage

Cost - $

Duration - 80 mins

Sacred Hot Stone Massage

Cost - $

Duration - 80 mins

Vitamin C Facial

Cost - $

Duration - 80 mins

Refreshing Facial

Cost - $

Duration - 50 mins

Complimentary Wedding Package

• Wedding ceremony location
• Chocolate colored ceremony structure with ivory spun fabric and floral appliqué
• Chocolate colored ceremony podium with two floral spheres as table décor
• Bridal bouquet of 20 roses
• Themed boutonniere
• Themed wedding cake
• Silver branches for front of chocolate colored structure
• Minister to perform symbolic or vow-renewal ceremonies
• 30 White Avant-garde chairs
• Sparkling wine during ceremony
• One dinner reservation for up to 30 guests
• $100 USD coupon redeemable for Dream Art packages of $700 USD to $1,999 USD, or a $200 USD coupon redeemable for Dream Art packages of $2,000 USD or more
• Breakfast in bed the morning after the ceremony
• Honeymoon wishes wedding website and bridal registry
• CD system available for the ceremony
• Complimentary Honeymoon Package
• Services of a wedding coordinator

Minimum of 14 room nights combined are required for this wedding package.

Riviera

Maximum Capacity - 320

Measurements - 3330 sqft.

Riviera 1

Maximum Capacity - 50

Measurements - 554 sqft.

Riviera 2

Maximum Capacity - 50

Measurements - 554 sqft.

Riviera 3

Maximum Capacity - 40

Measurements - 464 sqft.

Riviera 4

Maximum Capacity - 50

Measurements - 554 sqft.

Riviera 5

Maximum Capacity - 50

Measurements - 554 sqft.

Riviera 6

Maximum Capacity - 50

Measurements - 650 sqft.

The Jack Nicklaus Signature Golf Course at Moon Palace Cancun will be opening on November 1st, 2017, after required maintenance work. However, The Moon Spa and Golf Club renovations have been extended and will be closed until Dec 15th 2017 for ongoing enhancements.

Guests are able to use the Awe Spa at The Grand at Moon Palace Cancun. Guests booking spa services at the Grand will have full access to the resorts amenities without having to purchase a day pass.

Guests can also still use the Resort Credit toward rounds of golf at the Riviera Cancun Golf Course with complimentary transportation or the Grand Coral Golf Course in Playa del Carmen.

Effective for stays starting October 2017, hotels in the municipality of Solidaridad will collect a new environmental sanitation tax. The tax is 20.00 pesos per room per night (approximately $1usd pending exchange rate). It will be payable directly to the hotel upon check in.