What categories of personal information will SIGNATURE VACATIONS collect and
When you browse this site, we do not collect personal information about you. The
only way we can collect any kind of personal information is if you give it to us.
The nature of personal information we collect may include:
- Information we receive from you when you book travel either through our website,
over the telephone, in writing or in person. This may include your name, your address,
e-mail address and your credit card details;
- Information we receive from you on a volunteer basis if we conduct a survey of your
preferences, needs and interests;
- Information about your transactions with us, our affiliates, or third parties such
as air carriers or hotels.
What does SIGNATURE VACATIONS do with the information collected?
SIGNATURE VACATIONS may use the information provided by you for one or more of the
- to contact you about your holiday;
- to contact you with details of other products and services that are offered by SIGNATURE
VACATIONS , or that are available to SIGNATURE VACATIONS customers from its selected
- to respond to your inquiries about your travel and other services;
- to meet legal, security and regulatory requirements;
- to understand your needs and preferences and to offer products and services to meet
those needs; and
- to contact you about, and administer your participation in, special events, programs,
surveys, contests and other offers or promotions.
Will SIGNATURE VACATIONS ever disclose my information to its affiliates?
SIGNATURE VACATIONS and our affiliates may share with each other marketing lists
(lists of customers that meet certain general non-sensitive criteria). This information
may include your name, address, gender, preferred language of communication, preferences,
needs, interests and information about services and products you have purchased
with SIGNATURE VACATIONS and its affiliates in the past. The sharing of such information
is to assist our affiliates in offering products and services that are most likely
to be of interest to you.
Will SIGNATURE VACATIONS ever disclose my information to third parties?
We disclose your information to third parties for the purpose of completing your
transaction with us, providing services to you and for the purposes of associated
administration and obtaining professional advice.
Third parties to whom we will disclose your information may include air carriers,
hotel operators, and other travel service providers whom we have retained to provide
services to you. We may also provide your information to a third party credit card
processing company that will use your information in settling your account with
your bank or card issuer.
Additionally, SIGNATURE VACATIONS may also send your information to its selected
trading partners and other third parties so that they may contact you to let you
know of both travel and non-travel-related products and services.
If you purchase a cancellation or travel insurance policy to cover any aspect of
a SIGNATURE VACATIONS ' product, and you subsequently make a claim to the insurer
under that policy, SIGNATURE VACATIONS may provide information to the insurer, if
requested, with respect to cancellation charges applicable to the particular product,
or the date the trip was cancelled by you, or the date any other relevant event
giving rise to coverage under the policy occurred.
What other information is collected?
When you view our website by linking from another web page we may store the name
of that Web page for purposes of internal administration. Also please note that
any contact with SIGNATURE VACATIONS, either online or by telephone, may be recorded
for training and monitoring purposes.
Where is my personal information stored?
All personal information is stored in secure databases at secure addresses to prevent
What is a 'cookie'?
Cookies are small files that are sent to your browser (for example Google Chrome,
Firefox, Internet Explorer or Netscape) and stored on your computer's hard disk.
They only identify your computer and not you personally.
Cookies help speed up the booking process so that you do not need to re-type the
and exit points of visitors, how many people visit a certain section or page and
details of searches performed and related information. If you are making a purchase
If you choose to, we will store your email address and password in the cookie, in
a secure form, to allow you to login automatically. Other than this, we do not store
any other information in the cookie, or use it for any other purpose.
How will I know if my online booking is confirmed?
Each time you purchase travel through sunwing.ca you will receive confirmation of
your travel itinerary by e-mail. In the event that your travel plans are disrupted
because of mechanical, weather, or carrier business conditions, SIGNATURE VACATIONS
may contact you to inform you of these disruptions and help you make alternative
Where are the credit/debit card numbers stored?
Your credit/debit card number is not stored on any file within the SIGNATURE VACATIONS
website and is only used to complete the transaction. The credit/debit number is
passed through to our credit/debit card company for validation and debit via our
booking system. Once you enter your credit/debit number it is encrypted so that
nobody else can read it, and is not printed out or displayed on any other computer.
use of this site will constitute your agreement to the changed Terms and Conditions
of using this site.
What about the other websites you link to?
SIGNATURE VACATIONS, its employees, contractors, agents, and owners are not responsible
for the privacy policies or content of any Website which it may link to.
By disclosing your personal information to us using this website, over the telephone,
in writing or in person with a customer service representative of SIGNATURE VACATIONS
or one of our affiliates or through a travel agent, you consent to the collection,
storage and processing of your personal information by SIGNATURE VACATIONS as stated
How can I access the personal information SIGNATURE VACATIONS has about me?
We will establish and maintain a file of personal information about each SIGNATURE
VACATIONS customer. Your file will be kept by us and will be accessible to you.
Only SIGNATURE VACATIONS employees, agencies and advisors who need access to your
file in the course of their duties and for the purposes identified will be given
access to it.
You have the right to access your file and to request rectification of any personal
information in it that may be obsolete, incomplete or incorrect. You can request
access by writing to the Privacy Officer at our offices in Toronto.
We will take steps to validate the identity of the person making the request to
ensure we do not provide information to anyone not authorized to receive it. We
may use your personal information to do so. We may charge you a reasonable administration
fee for providing access to your file in accordance with your request. Normally
we will respond to your request within 30 days of receiving it.
27 Fasken Drive