Terms and Conditions

 

When you book with Signature Vacations, Signature, or Vacances Signature (hereafter “Signature”) the following Terms and Conditions become part of your contract.

By accessing, browsing or making a reservation through this website, you expressly accept these Terms and Conditions, without modification, and intend to be legally bound by them. To the extent any travel products and/or services are booked through your Travel Agent or the Signature Sales Centre, you agree that these Terms and Conditions apply to all transactions. Please read these Terms and Conditions carefully. If you do not accept all of these Terms and Conditions, please do not use the website or make any reservations through your Travel Agent or the Signature Sales Centre.

ACCURACY OF INFORMATION

Signature makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge all information is accurate at the time of publication. We try to ensure that the prices on the website are accurate, however errors do occur and we reserve the right to refuse to accept bookings at any price published in error. Updates are published on our website when new information is made available, however Signature cannot be responsible for any inaccuracies or omissions contained herein or for any third party publications or postings. Information contained should be verified directly with other available sources. We strongly recommend that you visit our website at www.signaturevacations.com for our most up-to-date Terms & Conditions.

PRICING

These prices are dependent on a variety of variable factors including, but not limited to, fuel costs, rates of exchange and other factors. Should these costs increase Signature reserves the right to increase the price of any of our holiday products. In the event that any such increase is in excess of 7% (unless it is the result of an increase in government tax), you will be entitled to cancel your travel arrangements and receive a full refund. Commercially reasonable efforts will be made to advise you of any price increase at least 15 days prior to your departure date. All price increases may reflect administrative costs incurred. For competitive reasons, Signature reserves the right to deny a price match guarantee. Signature sets its prices based on our costs, as well as anticipated demand. Signature constantly reviews its prices throughout the season in accordance with availability and demand. We reserve the right to increase or decrease our prices accordingly. To check our current pricing please consult your Travel Agent, contact the Signature Sales Centre or visit our website: www.signaturevacations.com where the most up-to-date price is shown in Step 4 of the booking process.

PROMOTIONS

From time to time Signature advertises promotional offers which may be available nationally or may be limited to selected departure gateways, destinations or hotels. All of these promotions are time sensitive and therefore have a commencement and termination date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by Signature have limited space availability and may be withdrawn at any time, with or without prior notice.

CHILDREN & INFANTS

Ages for children’s and infant’s fares vary from airline to airline and hotel to hotel. Signature recommends that you consult with your Travel Agent or the Signature Sales Centre to determine what the applicable age(s) and/or respective rate(s) are for children and infants. Upon check-in, hotels may require proof of age for passengers with a reservation made at a “child price”. If a child’s age does not comply with the hotel’s policy (e.g. 2-12 years on the last day of travel) the hotel may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate. Infants under two years of age at the completion of travel fly free of charge (one infant per adult) but still require a reservation in order to appear on the passenger manifest although the infant is not allocated an aircraft seat or any baggage allowance. If you require a crib at the hotel, it must be requested at the time of booking and, if available, the hotel may assess a charge. Under certain circumstances Signature will permit the sale of air tickets to Unaccompanied Minors. For full information on our Unaccompanied Minors policy please visit our website www.signaturevacations.com.

CLIENTS WITH SPECIAL NEEDS

Clients with special needs who will require special services or assistance while traveling, including handicap adapted rooms and/or wheelchair accessible rooms and/or private transfers, must contact the Signature Special Services Department at the time of booking or at least 10 business days prior to departure. In order to ensure that you are properly assisted, we request that you advise of any and all specific needs that you may have. This will help us to ensure that the proper travel arrangements are made for you to obtain the maximum enjoyment from your Signature holiday. Please note that additional costs may be applicable for some or all of the services requested. Please note that some foreign destinations may not define or provide for wheelchair access in the same fashion that we are accustomed to in Canada and that some hotels may not be able to guarantee or confirm handicap adapted or wheelchair accessible rooms prior to departure. Please contact specialservices@sunwing.ca for further assistance. Please visit www.flysunwing.com/travelinfo/specialassistance.asp to download Signature’s Special Services request form.

PACKAGE HOLIDAY INCLUSIONS

Unless otherwise noted, the price of your package holiday includes round-trip airfare, hotel accommodation, meals as described and one (1) round-trip transfer in destination to and from the airport and hotel as selected. The features and the bonus features that are provided by each hotel (whether on a complimentary basis or not) are clearly described on each hotel page. Any features that are temporarily unavailable or that have been permanently withdrawn for whatever reason do not have any cash value and are therefore non-refundable. These features can be changed by the hotel or Signature with or without prior notice. If your package includes a car rental, the lead name on the booking must hold a valid driver’s license.

COSTS NOT INCLUDED IN YOUR HOLIDAY PURCHASE

All costs for entry visas, passports, health certificates and items of a personal nature, e.g. laundry, meals not mentioned in itineraries, telephone calls, tips, alcoholic beverages and excess baggage charges, etc. are not included in the price of your holiday.

SIGNATURE PREMIUM PACKAGE PLAN

The Signature’s Premium Package Plan is only available on flights operated by Signature Airlines. The plan is not transferable and is not redeemable for cash (including unused coupons or features). For optimum choice, advance seat selection should be made as soon as your plan is purchased, but no later than 48 hours prior to departure. Seat selection is subject to availability at all times and once your selection is made, the entire fee is non-refundable nor are any changes permitted to your selection. Priority Express Check-in is only available at Canadian airports at the designated counter and does not provide for later check-in than is normally recommended in Signature’s Terms and Conditions. The “No Administration Fee” offer is restricted to name changes, name-spelling corrections or changes to accommodation type as defined in these Terms and Conditions and does not include trip cancellation, modifications to the dates of travel or to the number of persons travelling. The “No Administration Fee” is only applicable to the changes defined above and said changes exclude departures during Christmas, New Year’s, Spring/March Breaks and Easter. Any change to the original booking as well as the replacement of lost or stolen ticket/hotel vouchers is limited to one change per Premium Package Plan purchased. The $50 Signature’s Future Travel Voucher may be used for any departure for travel up to 12 months from original departure date. There is a limit of one voucher per booking upon redemption and vouchers may not be applied to group bookings. The Future Travel Voucher is only redeemable for reservations made a minimum of 45 days prior to departure. No refunds or credits will be issued for any unused portions. Premium Package Plan prices and inclusions are subject to change with or without notice.

WORRY FREE VACATION SECURITY PLAN

Signature strongly recommends that you purchase our Worry Free Vacation Security Plan at the time of booking, or other sufficient traveler’s insurance to provide you with security and protection against unexpected events that could disrupt your holiday plans. Please visit www.signaturevacations.com/Worry-Free.asp for more information about our Worry Free plan.

HOTEL PREFERENCE REQUESTS

Any hotel preferences such as room location, bed preferences, etc. that are not associated with special needs must be requested at the time of booking. While Signature will attempt to accommodate special requests Signature will not be held responsible if such requests cannot be fulfilled. Please see “CLIENTS WITH SPECIAL NEEDS” for additional information.

CREDIT CARD POLICY

Signature accepts MasterCard, Visa and American Express credit cards as forms of payment. If your payment is made using American Express, Visa or MasterCard, please be advised that Signature and/or Signature Vacations Inc. will appear as the vendor on your credit card statement, not your travel agency. Your authorization to use your credit card number to pay for travel services provided by Signature indicates your acceptance of our Terms and Conditions, whether or not you have actually signed credit card forms. Therefore, by providing your Travel Agent or Signature with authorization to use your credit card to pay for your Signature travel services you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously you are also acknowledging your acceptance of Signature’s Terms and Conditions.

BALANCE OF PAYMENT

Full and final payment must be received by Signature 45 days prior to departure, or immediately for reservations made 45 days or less before departure.

TRAVEL VOUCHERS

All Signature’s travel vouchers must be applied on new package holiday bookings reserved and paid in full at least 45 days prior to departure. Stipulations may apply. Please refer to the terms and conditions stated on the travel voucher.

GIFT CERTIFICATES

Gift certificates can be purchased online at www.signaturevacations.com in increments of $100 and are redeemable through your Travel Agent or the Signature Sales Centre. All Signature gift certificates can be applied on any vacation bookings made but they can only be used towards the full or final payment of your vacation. Gift certificates cannot be used as a deposit on your holiday.

TRAVEL DOCUMENTS

Travel documents for all Signature’s programs will not be released until Signature has received your full and final payment as per the requirements described elsewhere in these Terms & Conditions. For programs that have been designated as “electronic ticket” programs, your electronic ticket and voucher will be available for printing 28 days or less prior to the departure date. No electronic tickets and vouchers will be issued prior to 28 days before the departure date. Visit our website www.signaturevacations.com/EDocs/ to print your electronic ticket and electronic voucher. For all other programs a ticket wallet along with your airline ticket(s), flight schedule(s), hotel voucher(s) and any other applicable exchange voucher(s) will be forwarded to your Travel Agent approximately 14 days prior to your scheduled departure. Your airline ticket(s) will contain conditions as well as the terms of carriage. Please read these conditions carefully, as they are important to you and affect your legal rights. Carriage and service performed and tickets issued are subject to the terms and conditions referred to on such tickets, the rules under the Warsaw or Montreal Conventions (as applicable), and other applicable laws and regulations.

DOCUMENTATION

It is your responsibility to determine what documentation is required for travel to your destination and for your return to Canada. Signature will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country. Canadian citizens can contact Foreign Affairs Canada at www.travel.gc.ca for assistance in obtaining this information. Citizens of other countries should check with the relative Tourist Board or Consular Office of the destination which they are intending to visit. Signature strongly recommends that you carry a valid passport when travelling outside of Canada. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document. If your passport is damaged in any way, you could be denied boarding and you will be responsible for all costs associated with a new passport and a replacement holiday.

CUSTOMS & IMMIGRATION

Customs and/or immigration officials can deny a person, or persons, whether they are residents or visitors, entry (or re-entry) into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Signature cannot be held responsible for denied entry under any circumstances.

LAWS & CUSTOMS

In order to familiarize yourself with relevant laws and customs and the necessary documentation for your travel from and return to Canada, we recommend that you refer to the relevant tourist boards, embassies or consulates for the countries that you will be visiting. Signature encourages all travelers to visit www.travel.gc.ca prior to travel for valuable and informative information.

BAGGAGE ALLOWANCE

You must consult with your Travel Agent or the specific airline on which you are travelling for weight restrictions on both chartered and scheduled air service. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. We strongly recommend that you purchase Signature’s WORRY-FREE Vacation Security Plan to compensate you for loss of, or damage to, your baggage. In the event of damaged, lost or delayed baggage, please contact the airline representative before leaving the airport. Failure to do so will invalidate any potential claim you may have against the airline.

FLIGHT TIMES & RECONFIRMATION

All flight times, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior notice. We reserve the right to substitute alternate airlines or aircraft types and to add en route stops or make any other operational changes at our discretion, with or without prior notice. Operational changes can occur which may result in the need to reschedule or cancel flights. In the event that we need to advise you of any such changes, prior to your departure from Canada, we require that either you or your Travel Agent provide us with your contact telephone number. It is your responsibility to contact the airline shown on your ticket within 12 hours prior to departure (from Canada and destination) to reconfirm flight time. Further, if you have purchased an “air only” holiday from Signature it is your responsibility to advise your Travel Agent or the Signature Sales Centre of a telephone number at your destination where you may be contacted in the event that Signature needs to advise you of any changes in your return travel arrangements. In the event of a flight delay related to weather, traffic or a “force majeure” situation, it may not be possible for the airline to provide meals and/or accommodations. Signature does not accept responsibility for lost wages, missed holiday time or any other additional expenses incurred as a result of changes in flight times. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments of this nature. Please note that in standard travel industry terminology the term “direct flight” refers to a flight that will transport the passengers from their point of origin to their final destination without the journey involving a change of aircraft. However, the term may still be used to describe a journey that involves a stop, provided the same aircraft continues the journey after the stop. Passengers on board a direct flight are not required to claim checked baggage and re-check said baggage during a stop in the journey and are usually not required to be de-planed during any stop(s). A flight from the point of origin to the final destination that does not involve any stops en route is referred to as a “non-stop” flight.

CONNECTING FLIGHT TIMES

All connecting flight reservations are made at your risk and you assume the cost of any loss in the event of a change to the Signature flight arrangements that may require you to change your connecting flight(s). Signature cannot be held liable for damages or additional fees incurred by passengers due to a missed flight connection for whatever reason.

AIRPORT CHECK-IN

Check-in commences approximately three hours prior to departure and closes 60 minutes prior to departure. You are required to have obtained your boarding pass and to have presented all checked baggage before the 60 minute cut off/check-in deadline. For security reasons, you will be denied boarding if you have not checked in within that time. Passengers must be available at the boarding gate by the boarding gate deadline time noted on your boarding pass. Failure to respect the deadline may result in the reassignment of any pre-reserved seats (refunds not applicable) and the cancellation of your reservations. Please note that Signature will not provide refunds or compensation for unused seating upgrades or provide any compensation as a result of a passenger being denied boarding. Should you be denied travel, it is your responsibility to make alternate arrangements. It is your responsibility to arrive at the airport on time and following check-in, to proceed to the correct departure gate by the time specified on your boarding pass. Signature cannot be held responsible if you miss your flight by failing to comply with these requirements.

ACCOMMODATION

Please be advised that, while conditions may not always be the same as those at home, particularly with regards to electricity, water supplies and private toilet facilities, Signature’s staff and/or agents have inspected all of the hotels described in this brochure to ensure acceptable standards. All hotels undergo routine maintenance and renovation both in the low and high seasons. At brand new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay or any major facilities will not be available we will try to advise you prior to your departure. Topless sunbathers may frequent some resorts, the control of whom is beyond the authority of the resort. These resorts cannot accept responsibility for the behavior of other guests/groups or the withdrawal of services or facilities due to cultural and political events or holidays. These circumstances are usually regulated by local governments and as such are beyond the control of either Signature or the resort. Most hotels offer international satellite TV which differs from Canadian satellite TV. The number of English channels will vary by country and by hotel. Ocean view rooms can consist of a full or partial view of the ocean and can differ by property. Not all rooms designated as “ocean view” will offer a full or direct view of the ocean. Minimum age restriction for passengers can vary per hotel per destination. It is recommended that travelers inquire at time of booking.

HOTEL CHECK-IN AND CHECKOUT CONDITIONS

The check-in time for most hotels is 3:00 pm and check-out time can be as early as 11:00 am, regardless of your arrival or departure times. Please refer to your electronic ticket hotel accommodation voucher for actual check-in and check-out dates as this may differ from your departure and return date. Check-in policies differ by hotel and will therefore vary. Many hotels will offer hospitality areas for passengers who may be without their room for some time; however this arrangement is solely at the discretion of the hotel. Passengers wishing to make arrangements for a late check-out and baggage storage must negotiate this service directly with the hotel. We do not accept responsibility for any inconvenience or loss arising from these types of arrangements. Some hotels may require you to leave a credit card imprint or cash deposit upon check-in to provide security for miscellaneous charges such as telephone calls.

HOTEL’S RESPONSIBILITY

The accommodation voucher, or electronic confirmation number, furnished by Signature shall constitute the sole contract between the hotels/resorts and you, the passenger. The hotels and resorts depicted in this brochure will not be held liable for any act, omission or event during the time passenger(s) are not staying at their establishments. Neither Signature nor these properties are responsible for payment of any refund for unused accommodations or meals as a result of late arrival or non-arrival by passenger(s), regardless of the cause.

HOTEL CHANGES

If the accommodation reserved is not available for any reason, we reserve the right to substitute a hotel of a similar category. This section does not apply to a change in hotel that is a major change as referred to in the section “Signature’s Responsibility” or to a change of hotel, which occurs by reason of circumstances that are beyond our reasonable control. For the most up-to-date resort descriptions please visit www.signaturevacations.com.

REPRESENTATIVE ASSISTANCE

With the exception of U.S. destinations, our representatives are stationed in destinations to offer assistance and liaise with our suppliers to resolve any queries or problems that may arise during your stay. Please bring any problem to their attention immediately so that they can work to ensure that you have an enjoyable holiday. In the event that a complaint cannot be resolved in destination, please contact us in writing immediately upon your return. We do not accept responsibility for any assurances or guarantees provided by Travel Agents, hotel employees or suppliers of any kind. Signature’s Destination Representatives are available for emergency situations 24 hours a day, 7 days a week to offer assistance. Please note that your failure to report your concerns may preclude your right to a claim. If you require assistance at one of our U.S. destinations please contact Signature toll free at 1-800-668-4224 Mon. – Fri. 8:30 am to 9:00 pm; Sat. 9:00 am to 5:00 pm; Sun. noon – 5:00 pm. All times shown are either Eastern Time or Eastern Daylight Savings Time (Canada) and are subject to change without prior notice.

SERVICE CONCERNS

Signature has taken great care in selecting the travel suppliers used and featured in this brochure. If you are concerned with the level of service you received from any of our suppliers, please contact your destination representative immediately and file a complaint notice with the service provider, ensuring that you obtain a copy of your complaint. It is essential that this procedure be followed since the service provider must be given the opportunity to rectify the problem. Should you remain dissatisfied with the service provided, and wish to comment, please send your written comments to your Travel Agent or customerservice@sunwing.ca within 30 days of your return, together with a copy of the notice of complaint you submitted to the service provider, including their response. Any claim received more than 30 days after your return will not be accepted. Signature will not be liable for any claims exceeding the amount paid for the services with respect to which you are claiming.

NOTICE TO PASSENGERS

Standards of living and conditions with respect to the provision of utilities, sanitary services and the grading of services such as hotel accommodation vary considerably from one country to another. In other countries, the uninterrupted supply of water and electricity, local health conditions, levels of security and standards of food and beverages may differ from those enjoyed at home. In tropical climates, insects are commonly found inside and outside of any hotel. Illness or inconvenience resulting from the services provided or omitted at the destination are outside the reasonable control of Signature and Signature accepts no responsibility for such illness or inconvenience. It is the passenger’s responsibility to adhere to the customs, rules and laws of the country he/she is visiting. Should a passenger conduct him/herself in a manner threatening to Signature or hotel employees and/or other passengers, Signature has the right to refuse service or expel him/her from the hotel. If this occurs, the passenger is responsible for all costs resulting from said expulsion and no refund will be issued for any unused portion of the passenger’s holiday. Signature Airlines also reserves the right to off-load belligerent or rowdy passengers from its flights, including if necessary, making intermediate stops to off-load such passengers to the control of local police authorities. In the event of such off-loading, deplaned passengers will not receive any refund for unused air services and will be liable for arranging and paying for their own onward air travel, and liable to the airline for any cost incurred resulting from inappropriate behaviour including, but not limited to, additional landing and fuel charges.

OPTIONAL TOURS, EXCURSIONS AND ACTIVITIES

Release, Waiver, and Indemnity - Any optional and/or physical activity that you choose to undertake at your holiday destination, as a result of your voluntary purchase of an optional tour, excursion or activity inside or outside of your hotel, made either prior to your departure from Canada or in destination, may inherently contain a risk of personal injury, loss or damage to you and/or your personal possessions. You hereby expressly agree to assume the entire risk of any and all such injury, loss or damage which you may suffer during or arising out of your participation in the said optional tour, excursion or activity, howsoever caused. Signature makes arrangements with transfer operators, coach companies, destination excursion operators and other independent contractors (hereinafter referred to as the “service providers”) to provide services in connection with optional tours, excursions or activities. Signature exercises great care in choosing its service providers, but does not have control over them and therefore cannot accept responsibility for, nor can be held liable for, any acts or omissions or negligence of the service providers, their employees, servants, agents, subcontractors or unrelated third parties. Some of these service providers may not be agents or employees of Signature, notwithstanding their use of any signage or clothing which may contain the name “Signature” or other related trade names or logos. Moreover, these optional tours, excursions and activities are subject to conditions and limitations imposed by the said service providers as well as the laws of the country in which they operate. You hereby release, discharge and indemnify Signature from any and all liability or claims of any nature arising out of or in relation to any loss, damage, injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission or negligence of service providers, their employees, servants, agents, subcontractors or unrelated third parties resulting from or arising out of any of the optional tours, excursions or activities in which you voluntarily participate and/or any optional tour, excursion or activity arranged at your specific request and/or at your cost, whether booked prior to your departure from Canada or in destination, and you agree to accept all risks associated therewith. You hereby expressly waive any claim against Signature for any cause arising out of or related to the actions, omissions, or negligence of any person or party other than Signature. Furthermore you understand and agree that before participating in any optional tour, excursion or activity in which you have voluntarily agreed to participate through any request and/or pre-purchase by you for the service, you may be required to sign a written release in destination forever discharging and indemnifying Signature from any and all claims of any nature arising out of or related to any such optional tours, excursions or activities made, and agree to assume all risks associated therewith. You understand and agree that all optional tours, excursions and activities are non-refundable and non-transferable.

REFUNDS FOR UNUSED TRAVEL SERVICES

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. The day of departure is excluded when calculating cancellation or change fees. All cancellation fees will be calculated on the total amount of products and services purchased. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments that may cause you to either cancel your holiday entirely or interrupt your vacation unexpectedly. Please visit www.signaturevacations.com/Worry-Free.asp for a full description of Signature’s WORRY-FREE Vacation Security Plan. This travel insurance plan can only be purchased at time of booking.

SIGNATURE VACATIONS’ RESPONSIBILITY

On your behalf, Signature arranges with airlines, hotels, transfer companies, baggage handlers and other independent suppliers to provide you with the services you have purchased. Signature exercises due care in selecting these companies and pays particular attention to their reputation and reliability. However, Signature does not control these suppliers and thus we cannot be held responsible for their performance or lack thereof. Therefore, Signature shall not be held responsible for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting or arising from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of these services as part of your Signature holiday. Signature as the tour operator and/or its agents do not assume responsibility for any claims, losses, damages, costs or expense arising out of personal injury or death, loss of enjoyment, upset, disappointment, illness, distress or frustration whether physical, emotional or mental, resulting from or arising out of any of the following:

i) Any negligent act or omission by the airlines, transportation companies, coach tour operators, car rental organizations, hotel/resort properties or other suppliers or their personnel or any company or person.

ii) Government actions, weather, equipment failure, labour disputes, sickness, theft or any other cause beyond our control.

iii) Failure of the passenger to obtain the necessary documentation or meet the required health regulations in order to complete their travel arrangements.

iv) Failure of the passenger to arrive at the airport within the time frame stipulated by Signature in these Terms and Conditions on the day of departure whether due to missed connections, adverse weather conditions, mechanical failures or any other reason whatsoever.

v) The need for us to change itineraries or substitute accommodation or services, provided that efforts are made to supply comparable services and accommodations available.

vi) Cancellation of a tour by Signature, provided that full refund of all monies paid is made to the passenger.

While every effort has been undertaken to ensure accuracy, photographs, artist’s rendering and written descriptions appearing in Signature’s brochure and website or any associated website they are representational only and are not a guarantee that everything at the destinations will be exactly as depicted.

ACT OF GOD/FORCE MAJEURE

Signature and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes or other labour disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities in Canada, United States of America, Mexico, Central America or the Caribbean or any other factor unforeseen by Signature that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Signature shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

LIMITATION OF SIGNATURE’S LIABILITY

Signature’s liability for any loss, damage or injury, whether to property, physical or mental, arising from its own acts, omissions or negligence, is limited to the amount you paid to Signature for the services with respect to which you are claiming.

INDEMNIFICATION OF SIGNATURE

The passenger agrees to indemnify and save harmless Signature against any liability, actions (including legal fees), claims, losses, costs and damages, which Signature may incur, sustain or pay arising out of or in connection with the passenger’s negligent or intentional act or omission, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by Signature.

APPLICATION

These Terms and Conditions are binding upon all members of the passenger’s family, dependants, estate, heirs, successors and legal personal representatives.

FORUM

Your contract with Signature is governed by and is to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. Further, any claim or action arising out of or relating to your vacation may be filed only in the courts of Ontario and you agree to attorn to the exclusive jurisdiction of such courts.

SEVERABILITY

If any term or condition or any portion hereof is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.

ACKNOWLEDGEMENT

By making a reservation to purchase a holiday product from Signature you, the passenger, hereby acknowledge that you have read and accept the Terms and Conditions contained herein.

These Terms and Conditions are valid for bookings made between Sep 2012 and Oct 2013
Worldwide Headquarters:
Sunwing Vacations Inc.
27 Fasken Drive Toronto, Ontario M9W 1K6
Administration Telephone: 416.620.4955, or Toll-free: 1.800.668.4224
Ontario Registration # 2476582

Schedule of Change and Cancellation Fees
CHANGE FEES*					CANCELLATION FEES PER PERSON*
Product	Deposit per person	Type of Change	When the Change is Made	Change Fees*	When Cancellation is Made	Cancellation Fees*
Any Package Holiday or Hotel Only Reservation	$250	Name Correction	45 days or more before departure	$50 per file	45 days or more before departure	$250
			44-21 days prior to departure	$100 per person
			20 days or less before departure	Full cancellation charges	44-21 days before departure	50% of total price (excluding taxes)
		Date Change, Hotel or room category change	21 days or more before departure	$100 per person**
			20 days or less before departure	Full cancellation charges	20 days until after departure	100% of total price (including taxes)
Air Only Charter Flights	$250	Any change	45 days or more before departure	$50 per file	45 days or more before departure	$250
					44-31 days before departure	30% of total price (excluding taxes)
			44 days until after departure	Full cancellation charges	30-15 days before departure	60% of total price (excluding taxes)
					14 days until after departure	100% of total price (including taxes)
Domestic, Florida, Air Only Scheduled Service Flights	Full payment at time of booking	Any change	45 days or more before departure	$50 per file	45 days or more before departure	$250
			44 days until after departure	Full cancellation charges	44 days until after departure	100% of total price (including taxes)

*Deposit requirements, change & cancellation fees can vary for peak departure dates or by select product. Full payment for all products is due at least 45 days before departure, or immediately if booked with 45 days of departure. **If a change involves a difference in the holiday price, the passenger will pay the higher between the original booking price and the revised booking price, plus any additional tourist card fees if applicable. No refunds are issued for changes that result in a lower holiday price. A name change is treated as a cancellation. Please note that all departure taxes and travel related fees are non-refundable.